Open up the registry (back it up first!! If you break it, it's not my fault!) by going to Start > type 'regedit' and hit enter. The fix is to put a registry key in place to tell Microsoft NOT to exclusively look to Microsoft servers for Autodiscover settings if it has the email address listed on its systems. After the update Outlook has problems connecting or setting up in the first place. For example we have had clients who have setup a microsoft account with their email address (mailbox hosted somewhere else) in order to use the Microsoft app store. We have found that a recent update (October 2018) to Office 365, has caused a problem whereby Outlook insists that IF your email address is linked somehow to a Microsoft account then you must be trying to connect to a Microsoft hosted mailbox instead of one hosted elsewhere.
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